We are doing our best to make sure that our hotel offers a friendly and positive atmosphere. That is why we ask you to follow some simple rules:

01. Veles Hotel is open 24/7.

02. Check-in time is defined as the hour from which your room has been booked.

03. If you are late, please notify the administrator, because the reservation is removed in an hour (for guests of the city in three hours).

04. Payment is due upon check-in. If You are not given a check, then You live with us for free!

 

05. If you stay for less than 12 hours, you will be charged for half a day.

06. If you stay for less than 24 hours, but for more than 12 hours, you will be charged for one day.

07. In case of cancellation less than 24 hours will be charged a penalty of the cost of living for one day.

08. Children under seven years of age (accompanied by adults) are accommodated with no extra bed for free.

09. Children under fourteen years of age (accompanied by adults) are provided with an extra bed at a rate of 700 roubles.

10. The hotel will not be held liable for any belongings left unattended.

11. Please show respect for other guests. Please do not make any noise from 11 PM to 7 AM.

12. On site, Smoking is strictly prohibited! We ask to observe this rule, otherwise, we will be compelled, to refuse You the subsequent settlement.

13. Meals and drinks can be enjoyed in the privacy of guests ‘ rooms. To do this, use the menu and contact the administrator by phone – 500.

14. If you require room cleaning, please hang a sign outside with a request.

15. In case of a long-term stay, the room is cleaned and the towels are changed daily, and the bed linen is changed every three days.

All suggestions, complaints You can send by e-mail: s.n.belikova@onegroup.ru by phone: 8-911-741-52-99

Our hotel was created with love and care for you. Please take care of it too. We will be happy to see you time and time again!